Indane Gas Customer Care

Indane Gas is one of the global leaders in packed LPG providers. Indane Gas offers extensive customer support through Internet, telephone and their regional offices and distributors located all over India. The following tips will help you to reach Indane Gas customer care division more efficiently.

Contact Indane Gas customer-care online[edit]

· Visit http://www.iocl.com/Products/Indanegas.aspx and you can browse to get information about various services/products offered, like cooking LPG, support, refill etc etc. · If your query is still not answered, visit http://webapp.indianoil.co.in/paribhavam/?toMktgIS=2 to submit query/complaint/feedback etc. · You can download specification from http://www.iocl.com/Products/LPGSpecifications.pdf. The different services offered online · • You can get information about LPG product like specifications, prices etc. • You can submit a query or complaint. • You can find emergency numbers.

Approach Indane Gas Customer Care on the phone[edit]

• Dial toll-free 1800-2333-555 for queries, suggestions or complaints. • Dial emergency numbers listed at http://www.iocl.com/EmergencyNumbers.aspx for gas leak or other LPG related emergency. Following are the emergency numbers for major Indian Cities: Hyderabad- 9963240011 Delhi- 9213993912, 9810084031, 9873417442,9810084031,9873417442,9999748049, 9999748292,9654044738,9811736400, 9654044738, 9811736400, 9810471178, 9810942845 Bangalore- 080-26665877, 080-26664887, 9449074840, 080-41263305, 9449036073,9845393429,9341220232 Mumbai- 27715225, 27549683, 02525-270772, 02525- 289410. 02521-220965, 02529-256679, 021912-41339, 02141-221230, 02525-240631 Kolkata- 03216-237571, 24458113 / 23988400, 26627270, 23507505, 24357268/1581, 25934440

Approach Indane Gas Customer Care in person[edit]

One can visit the Indane Gas customer service cell or distributor to speak to the customer care executive. You can find the nearest Indane Gas customer service cell at http://www.iocl.com/TollFreeCellNumber.aspx.

Address of Indane Gas Customer Service Cell in major Indian Cities[edit]

Corporate Office: Indian Oil Corporation Ltd, Corporate Office, 3079/3, J B Tito Marg, Sadiq Nagar, New Delhi - 110049 Tel: 011 – 26260000

Delhi Indane Area Office Indian Oil Corpn. Ltd 2nd Floor, World Trade Cebtre Babar Road New Delhi - 110 001 Ph:011-23411282

Mumbai Indane Area office Indian Oil Corporation Limited 1st Flr., 254-C, Dr. Annie Besant Road Worli Colony, Mumbai - 400 030 Ph: 022-24814170

Bangalore Indian Oil Corporation Limited Indane Area Office, IV Floor Unity Buildings, J C W Road Bangalore - 560002 Ph: 080-22130421,22239473

Kolkata 34 A Nirmal Chandra Street Kolkata - 700013 Ph: 033-22364599

Hyderabad IndianOil Corporation Ltd. Indane Area Office No.3-6-436 to 438, 2nd Floor Naspur House, Himayat Nagar Hyderabad - 500029 Ph: 040-27667277

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Comments

I am a customer of m/s the pioneer cons. co-op stores lmtd. bhadrakali hooghly code no-96160038,consumer no.1497.For the last few months i am getting the supply of gas in a very delayed manner.Recently i had booked refilling order on 19.1.11 but till date i have not received gas cylinder.For the last ten days staff of the distributor assures me everyday that the gas will be delivered by today itself on urgent basis whenever we contact over their telephone number (033)2663-1819 and 2664-9494 i am fed up with this harassing attitude of the distributors.The persons who have booked after my booking have already got the supply of gas therefore i request your goodself to intervene the matter otherwise i will be compelled to refer the matter to consumer forum and take the decision to switch over to any other company available in the market for their services.which will also pain me a lot because i am a customer of your company indane since 1979.awaiting your early response. with regards, sincerely yours krishna kumar 150 manicktala makhla distt:hooghly(712245),W.B mob-9830886091

Dear sir i booked a refill cylinder on 26-02-2012, through ivrs n i received a message dt 02/03/12 saying your cylinder will be delivered shortly your refill booking no. 8632985, cash memo 972 But the cylinder has been not delivered till date. Sir I read from NEWSPAPER the the Captain Gas Agency Pratap Vihar Ghaziabad UP has seeled so how can I received the GAS

I am extremely surprised on your non delivery of gas despite of my hard persuasion .After expiry of tentative date for delivery that you fix (10 to 15 days)after booking date.My booking date is 28/02/2011.My consumer no is 9673. Note: DEALERS ADDRESS: Uttarayan Gas Services ,Jyangra kolkata-59 CODE NO IS:98210796

I booked a refill against my connecion No 995 with m/s Vinay Gas Service, Shikohabad (U.P.) on 17-3-2011 (booking No 42). I went personally to remind for delivery on 27th March and again on 7th April and they promised to send it the next day every time. I am in trouble as the refill is not delivered to me even after 26 days of booking. I doubt that they have sold it in black market and are misguidig me. They generally don't pick up the phone call (Ph Nos. 05676234789, 05676238789). Please help me to get my refil soon. thanks. Brij Mohan C/o Sri Vinod Behari Kulshreshtha Behind Paliwal college, Shambhu Nagar, SHIKOHABAD (UP)

We tried installing the new gas cylinder, which started leaking due to absence of washer. why dont they check before delivering it to the customer about the common problems with the cylinders? Is it not risk to the lives? How can they play with others lives? I am not sure whether there will be any punishment to such recklessness. Who is responsible for all this?

Tried to call on the emergency number that is available on the delivery slip - 9963240044 - which is unavailable. How can an emergency number be unavailable - ridiculous!! The situation is such that I'll have to wait till Monday afternoon to get the "Emergency Service".

respected sir, first of all ur tollfree number which is there in the site is not responding andthe number of hyderbad brach is not respond and says the telephone is out of service i have a compaine on the distributor code-125505 Name :- gruhalakshmi enterprises IDA jeedimetla hyderabad andhrapradesh my cunsumer number 44503 and i have booked my cyclider last march 24 2011 till date they have send my cycliner and not not lifting the call as there telephone number are not working i have single cyclinder of indian how can u help me plz wht is other way thanking u basudev

My native place is puthukkdai i have indane gas cylinder has to be purchased from mano gas agencies nithiravilla kanyakymari Dist, Tamil Nadu , that mano gas agencies is very bad service his workers has so many illegal activities that is known us the cyclinder is sale to without card member and he earn additional Rs100 ,because in puthukkadai people has no awernous , because mano workers are criminals,

Can any one help me by giving new no. to book for refilling of Indane gas, of Benaka Enterprises

I am gas booking dated 04/05/2011 vide consumer no. 1011, Sahid Ganesh Indane, Patna but till date 01/06/2011 we have not received gas. I am also complain at customer care no. 18002333555 dated 27/05/2011 vide compalin no. 119669 but not taken any action this agency.

I am gas booking dated 20/05/2011 vide consumer no. 16514, asha gas service, deoria u.p. but till date 23/06/2011 we have not received gas. I am also complain at customer care no. 18002333555 dated 23/06/2011 vide compalin no. 133036 but not taken any action this agency.

I wanted to transfer my connection to Cooking Gas Agency, Adayar. (local transfer within city). I obtained Tranfer voucher and when approached, they say it will take to upload in system and hence asked me to come after a week. Is it correct? Also they are asking me to bring the Regulator without which they state they will not be able to give connection. When I explained that I need regulator for cooking, they blantantly refuse. Is it correct to state that we have to wait for one week once we get the Transfer voucher? Is it correc to demand for bring the regulator to their office?

MAY I KNOW WHY U KEEP AN EMERGENCY NUMBER WHEN NO ONE EVER PICKS UP WHEN YOU NEED THEM THE MOST. I HAVE BEEN TRYING Address Phone Number Mobile Operated By Area Gas & Gadgets 033-23972226 / 23972227 9874026702 IndianOil Districts of Kolkata, North 24 Pgs, South 24 Pgs, Howrah, Hoogly, Nadia and Murshidabad. AND NO ONE PICKS UP, THERE IS A GAS LEAK AT HOME AND WHO DO U EXPECT ME TOO GO TO. WHAT IF I HAD AN EXPLOSION OR A MISHAP, DUE TO NON AVAILABILITY OF YOUR PERSONELL TO PICK, WHO WOULD COMPENSATE FOR THE LIVES GONE..............

I have a Indane gas consumer connection with M/s. Fancy Cook, Behala, Kolkata-34. During my shifting of house, I have opted for transfer (bearing no:TTV-225253 dated 09/04/2006) of supply agency from Fancy cook to M/s. Gas and Gadgets, Behala in the year 2006. But unfortunately my company transfer me to Orissa and for this I didn't deposited the documents in Gas& Gadgets. Due to my hard luck I LOST all the documents of my Indane gas consumer number during the shifting of my households from Kolkata to Orissa. And now again am in Kolkata since one year and contacted to Fancy Cook, they advised me to give a written complain in Behala police station regarding lost documents and to submit the copy in Fancy cook office. But in the mean time the Fancy cook agency got closed. Kindly advise me how to recover my Lost Indane gas consumer connection and to continue the patronage services from IOC. Regards. Alok Deo.

Consumer No. 15282, booked gas cylinder on 19.7.11 at Mob. 97813 24365. No sully till date. When inquired to day from the same mob. I was told that gas has been supplied.My gas agency is CHAHAL GAS SERVICE, Sector -70, Mohali, code No. 22010874

Gas booked on 19.7.11 with Chahal Gas Service Mohali not supplied till date consumer No. 15282

i booked gas on 19-7-2011.when enquired i came to know that gas is already supplied.I want it asap as i dont have any option

dear sir i booked a refill cylinder on 16-07-2011, through ivrs n i received a message saying your cylinder will be delivered shortly . but till date no cylinder was delivered when i went to the distributor he replied me saying it takes time, it is 12 days since i booked and when i called the complaint cell they wont answer any calls . distribution agency - sphurthi gas agency 1 - 8 - 140/2, near railway station , alwal consumer number - 1913084. refill booking number - 219977. cash memo number - 9681.

How can i check the my gas document ststus

SIR/MADAM, MY CONSUMER NUMBER IS 49530.,S.E MUTHU GAS AGENCY,VELACHERY CHENNAI. I BOOKED A REFILL WITH IN ONE MONTH,I GOT THE REFERENCE NUMBER,BUT I DELETED IT. I;M WAITING FOR LONG TIME AND DIDN'T BET.TODAY I ASKED TO THE AGENCY BY PHONE,THEY TOLD YOUR NUMBER IS NOT REGISTERED,PL REGISTER FRESHLY.SO I BOOKED AGAIN FRESH.KINDLY SEE MY LAST BOOKING & TO GET REFIL EARLIER. THANKING YOU.

Gas booked on 13.05.11 with Mukti Gas Service ranchi not supplied till date consumer No. mg-10242,reffil booking no-5506.

Gas booked on 13.05.11 with Mukti Gas Service Ranchi not supplied till date consumer No. MG-10242,booking reffil no-5506.

I live in Durgapur B-zone Steel township(W.B).I collect my gas cylinder from Kitchenmet,B-zone Durgapur-5.I face booking problem by phone.They are not receive any phone for booking.long time ringing the phone but they have not any time for receive the phone. The ring volume of the phone is minimum.I told them many time.No result.Please help me.

I am a customer of m/s bhagwan singh gas booking no k-12666 kuchman nagour

dear sir i booked a refill cylinder on 11-08-2011, through ivrs n i received a message dt 16/08/11 saying your cylinder will be delivered shortly your refill booking no. 5442, cash memo 8373 generated again message received dt. 20/08/11 cylinder has been delivered against refil booking no. 5442 with cash memo 8373 but till date no cylinder was delivered consumer number - 09882. reply

Sub: Complaint against the Gas Agency of MADHU AGENCIES, SHANTHINAGAR BANGALORE. Sir, Now a days we are facing the lot of problem of refill the LPG through the above agency. Last month I was booked the refill on 06.07.2011.cash memo generated on only 12.07.2011 but I was received the cylinder on 22.07.2011 . every time almost 15 days taken to deliver the cylinder. Whenever we are calling the agency that people was told to NO LOAD. Last month was verified with agency ,that people was told “you should book on refill after delivery of 25 days”. This month I was booked on 16.08.2011. today 22.08. 2001 till date I was not received the cash memo number and not get the refill also. Every month we are facing the shortage of gas. I requested you to please provide the refill at least monthly once .

dear sir i booked a refill cylinder on 03-08-2011, through ivrs n i received a message dt 06/08/11 saying your cylinder will be delivered shortly your refill booking no. 256201, cash memo 5956 generated again message received dt. 23/08/11 your refill booking 256201 cancelled against refil booking no. 256201 , After i called concern Agency they said by mistake it happened . they promised it will dispatch by tomorrow . After this on-line booking we faced lot of problem and getting cyl very difficult and also i tried your toll free but No response . but till date no cylinder was delivered consumer number - 51810.

Dear SIR/MADAM, I HAVE APPLIED FOR A NEW INDANE GAS CONNECTION ON 30 JUNE 2011 THROUGH THE ANURAG INDANE GAS AGENCY ,JAGDALPUR(C.G.).I HAVE COMPLETED ALL THE PROCEDURE & FORMALITIES BUT TILL 24 AUG 2011 I HAVE NOT GOT THE CONNECTION FROM THE ABOVE GAS AGENCY & STILL FACING THE GAS (FUEL)PROBLEM . IT SEEMS THE AGENCY PERSONNEL ARE MISGUIDING ME TO THE ABOVE MATTER.KINDLY TAKE ATTENTION & GIVE THEM INSTRUCTIONS TO THE RELEVANT MATTER. THANKING YOU.

My written & receipted complain dt 10/8/11 to consumer care followed with online complain remains unanswered till this day the 25th aug. 11. Where do I go from here to get my grievance resolved ?

Dear sir, I've booked a refill cylinder on 13/08/2011, through IVR and received a message dt. 23/08/11 saying your cylinder will be delivered shortly your refill booking no. 257345, cash memo 12353 generated again message received dt. 25/08/11 cylinder has been delivered against refill booking no. 257345 on dt. 24/08/2011 with cash memo 12353 but no cylinder was delivered yet. consumer number - 604181

i am not getting the filled cylinder in my house.I have a connection in 'Budh poorna' gas agency in meerut.I have booked the cylinder on 16th aug 2011 after 21 days of getting the previous cylinder.now it is 27th of aug 2011 and they are telling me to wait another 10 days.And my home cylinder 1 week before. PLEASE HELP !!

My consumer No. 31032 from Hyderabad (Amar Agency) Himayathnagar. When I tried to change the new cylinder the gas is leaking. I tried to contact the Agency Amar Agency (23221985 & 23227799) and there is no response and they are closed. I tried your Divisional Office Nos. 27667277 & 27667933) and there is no response. Then I tried the no. given in the receipt for emergency - 9963240044 and "Number Does not Exist" - When I tried other emergency Nos. 9963240011/22/33 they refused to entertain the complaint saying the area does not come under their jurisdiction. I have given a complaint through your toll free No. and the response No. given are same as above. Then they took a complaint vide No.173992 and told me that the leak will be rectified in 48 hours - obviously the cylinder itself will be empty by that time - This is the response for emergency of IOC - I am at a loss to write any more - While I advice the concerned to 1. Respond to my problem 2. At least make sure this does not happen to others 3. Compensate me for the loss of gas, time and mental tension. If I do not get the response for this within 24 hours, I propose to take up the matter with all legal forums available to me, in addition to the media.

Dear Sirs, This is to inform you that we are one of the LPG Gas customer being serviced by South End Distributors, Garia Kolkata. Consumer No: 356407 Name: Smriti Maitra We have booked Gas on 1.08.2011 and the delivery returned from our house on 20.08.2011 as we were outside for an emergency requirement. After that I have visited SE Distributors on 23.08.2011, 27.08.2011 and 01.09.2011 to get an update when the cylinder would get re-dispatched for my requirement. Each time I was assured that I don't require to log a fresh request because my old request still holds good as it was returned because of Non availability of customer and that the cylinder would get dispatched in a day or two. I have been parallelly speaking to office clerks over phone also. It was a surprising experience to observe that once cylinder is returned, the official cares a dam to re-dispatch the cylinder once again within a stipulated time frame. It's like punishing the customer to make him realize that they did a big crime by not being present during the first delivery and they next dispatch would be according to their wish and mood of doing so. More that 10 days have passed that we have been requesting them repeatedly but in vain. Would like to request you do take necessary action to help me getting the required cylinder as per my booking. It will be great if I hear from you in this regard.

dear sir I booked a refill cylinder on 29-07-2011, over telephone and received a message saying your cylinder will be delivered shortly . but till date no cylinder was delivered when i went to the distributor (two times dated 13.8 & 24.8)he replied me next day it will reach,but till date I didn't received any cylinder. Sir, I want to know why they didn't dilivered the same and when I will receive the cylinder. distribution agency - M/s Abhijit Enterprise, B.T. Road, Khardah consumer number - 32471091. refill booking number - 233231.

my consumer no23507 for refilling on 11.8.2011 the ref no is 224767 the cash memo no is 3619 .The agency is sre maa kirupa @anna nagar west ext chennai. the gas cylinder is not yet delivered

I am customer of M/s VEERESH GAS AGENCY BANGALORE MY CONSUMER nO. 4700 EVERY TIME i BOOK TEH GAS THEY TAKE MORE THAN A WEEK TIME AND ON THAT THE SAY THAT THE DELIVERY DATE WAS AFTER 4 DAYS OF THE INVOICE DATE BUT ITIS NOT SO THERE BY IN THREE MONTHS TIME WE WOULD HAVE CROSSED ONE MONTH LAST SUPPPLY INVOICE NO 2437 DATED 5-08-2011 THEY SAY IT WAS SUPPLIED ON 10-O8-2011 SO WE WILL NOT SUPPLY TILL THEN AND THERE WAY OF SPEAKING IS VERY HARSH ACTUALLY LAST MOTH I HAD BOOKED ON 30-JUL-2011 ON ON LINE THIS MOTNH ALSO ON 31-AUG-2011 TILL DATE THE INVOICE IS NOT GENERATED IN THERE END THEY SAY PLEASE SEE THAT THEY DO NOT PLAY SUCH A MISCHEF AND BUT CONSUMER IN PROBLEM ACTUALLLY IN MY BILL 25DAYS BOOKING IS WIRTTEN THOUGH I BOOK IN 30 DAYS THE SUPPLY IS ON 10 DAYS TIME IN SUPPKY EVERY TIME MY MOBILE N0 9945761317

I have booked my gag on 24th Aug.11, vide complain no. 237672 against Customer no.226349, Supplier is Cantonment Gas Supply-Dumdum, but so far we have not received our Gas. We have to stop cooking completely as our second gas is also empty, therefore we are facing lot of problems due to such irregular supply. Pls. take it as serious issue and do the needful asap. Rgds. S.Paul 9051571175

I am a customer from Outer Ring Road and Agency is KK Indane. I booked gas on 2nd Sept 2011 and then got a message Cash memo 1433 was generated on 06/09/2011 Refill booking no 238616 Today I get a message the refill booking is cancelled. its already 2 weeks going to be since I made te booking when will the refill gas.

dear sir, i was boking gas ciylender on 5/9/2011 ans still date i cant recive the ciylender so ply conform about that gujarat - sabarkantha - idar - jalaramgas agenci 02778-254566 pathan abbaskhan - 9428769786

Dear Sir Ref My Consumer No A 4526, SV 3136796 dated 8/12/07. Distributor ASC GAS AGENCY , SUPPLY DEPOT ASC, SECUNDERABAD,AP CODE NO 7539596. In times of emergency for the customers of this distributer there is no support as I told that ASC GAS AGENCY do not subscribe to any of the emergency Nodes 99xxxxxx0011 &22 at hyderabad. Now being an ex army personnel I am neither getting emergency support from the ASC GAS AGENCY ( mobiles /land line Nubmers switched off almost permanently) and while others claims that ASC GAS AGENCY is not covered by them.I have an emergency today and My whole family is in danger.Tell me who should provide me the help?

Gas was leaking and kitchen was smelling of gas. I called Emergency number but no help made available. What is the solution in such problems? I want to escalate this problem to higher authorities. Address: C 140, 2nd floor, Jawahar Park, Khanpur, New Delhi 62

WE HAVE BOOKED A CYLINDER ON 4TH SEPTEMBER 2011 FROM SHEETLA GAS AGENCY GURGAON BUT AFTER 16 TH DAYS WE HAVE NOT RECIEVED ANY CYLINDER FROM AGENCY SO I REQUEST TO U PL GIVE ME SUPLLY ASAP & I WANT KNOW TO INDANE GAS AUTHORITY HOW MANY DAYS REQUIRED FOR SUPPLY OF CYLINDER AFTER BOOKING . NAME - HARISH CUSTOMER NO . 20305A CONTACT NO. 9891542131

sir, I am tired with your indane distributor (fairdeal gas corner, 16/1A, Creek Row, kolkata - 700 014.

I booked a refill against my connecion No 7489 with m/s Shashi Gas Service, Faizabad (U.P.) on 01-10-2011 . I went personally to remind for delivery on 08th Oct'11 and again on 9th Oct'11 and they promised to send it the next day every time. I am in trouble as the refill is not delivered to me even after 12 days of booking. I doubt that they have sold it in black market and are misguidig me. They generally don't pick up the phone call . Please help me to get my refil soon. thanks. Abdul Wahab 4/4/227 Kashmiri Mohalla Faizabad

complaint no. 659792, 662677 and 665536 submitted on different dates through payal gas automatic service no.9911554411 for gas leakage. None reported for rectification. How system work. This is serious issue and may cause fire if Gas agency does not take timely action. Are all heading towards collapse of systems in democracy.

i want a dealor ship of indane . here is so demand of ur cylinder. i like this indane gas to. my cont no 9592011113 & 8437902700.

sir DBC ke liye paresaan honn pl DBC dilwane ka kripa kare neelam mishra 753/11ews avas vikas coloney sikandra agra from swami gas angesy sastripuram agra conection no. 5490 dbc no.1394

SIR/MADAM I HAVE BOOKED MY ON 14sep 2011 , i got message on 29 sep 2011 tht DEAR indan customer against your refill booking 216908 , cash memo 7094 generated, cylinder shall be delivered shortly ,,,,,, but i got gas on 15OCTOBER 2011,,, GAS DELIVERY BOY HAS GIVEN RECPIT ON RECPIT 28/09/2001 HAS GAS DELIVERY ,,,,,,,,,,,,,,, I M ASKNG Y SO GAS HAS REACHED ON AFTER 1MONTH ,,,,,,,,,,,,, PLZ TAKE ACTION ON OUR INDANE DISTRIBUTER AND DELIVERY BOY PLZ PLZ PZL SIR

Sir, I booked a refill order against my consumer no-UNT 1383 with m/s Mallick Brothers, Hooghly, W.B. on 13.9.11 through IVRS and booking ref no-248421 and it was confirmed by generation of cash-memo no-10378 dated 21.9.11. I am really surprised that the gas cylinder is not delivered to me till 17.10.11. Your early action is highly solicited in this regard.

Sir, I booked a refill order against my consumer no-UNT 1383 with m/s Mallick Brothers, Hooghly, W.B. on 13.9.11 through IVRS and booking ref no-248421 and it was confirmed by generation of cash-memo no-10378 dated 21.9.11. I am really surprised that the gas cylinder is not delivered to me till 17.10.11. Your early action is highly solicited in this regard.

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