BSNL Customer Care

BSNL is the largest, state owned cellular, telecommunication, wireless and broadband service providers in India. BSNL have a very sophisticated network of customer support system and offers customer support through internet, phone and physical relationship centers located all over India.
The following tips will help you to approach BSNL customer care division easily and more quickly.

Various options to approach BSNL customer care center are as follows
  • Internet
  • Telephone
  • You can approach BSNL Customer care in person.

Approach BSNL customer-care via online

The different services that one can avail from BSNL online help

  • Logging on to http://portal.bsnl.in/bsnlcca/login.aspx allows you to manage all your BSNL accounts from one place.
  • Online services include Bill viewing and payment, Prepaid recharge, seeking customer care, viewing and changing tariff plan, viewing details of monthly usage, recharging account etc.
  • You can find local customer care numbers and contact details.
  • Using http://www.vas.bsnl.co.in/vas/index.jsp you can avail other value-added services like Caller tune, Hello tune, Hello TV, Wallpapers, games, movies etc.

Approach BSNL Customer Care on the phone

  • You can dial 1500 or STD code of your circle+ 21211500 for BSNL landline related query.
  • You can dial 1800 180 1503 or 1503 for mobile related query.
  • You can dial 1500 for WLL related query.
  • For Internet related issues dial 1957.
  • You can dial 1504 or STD code of your circle+21001504 or 1800-424-1600 or 1800-424-1601 (for prepaid) for broadband related queries.
  • For web hosting related queries dial 1957, 080 - 2220 0806 or 080 - 2238 1866.
  • For web conferencing related queries dial 1800-111-233, 011-45092300 or 011-45092311.
  • For e-track related query dial 1800 425 1425.
  • You can send SMS LL(for landline)/BB (for broadband)/LL+BB( for landline and broadband)to 54141 (BSNL mobile)/ 9400054141 (other operators like airtel, vodafone, aircel etc) to register for a new landline or broad band connection.

Approach BSNL Customer Care in person

One can visit the closest BSNL outlet to speak to the customer care executive and communicate any query/concern, and he will help you to resolve the issue.

How to find the address of the BSNL customer service center nearest to you

Go to http://www.bsnl.co.in/network/cust_care_center.htm#CustomerServiceCenters and select your state to find the nearest BSNL relationship centers.

=Address of BSNL Corporate Office

You can send mail to following postal address for any BSNL related general query:
Bharat Sanchar Bhavan
Harish Chandra Mathur Lane
Janpath, New Delhi-110 001

Some of the customized offers provided for BSNL customers are:

  • You can register on http://www.bsnl.co.in/ and create personal user account.
  • This account helps you to manage all the various BSNL services using a single login.
  • You can receive BSNL bills to your email inbox by setting the billing options.
  • You can submit a complaint and send feedback.
  • You can apply for new landline, 3G or broadband connection.

How to Escalate your Complaint

If you are not satisfied with the solution provided by the customer service division of BSNL, you can escalate it to nodal officers and if still unsatisfied you can contact the Appellate Authority. Find the contact details of the nodal officer and the Appellate Authority in your circle at http://www.bsnl.co.in/pg/pg1.htm#bookmark.

My internet connection is

My internet connection is losing its conecction now and then .

Really awesome work with the

Using a sim card of your

Using a sim card of your company since very long time. But before i was complaint about video call that i have recharge my call with stv rs 57/- video call pack but video calls are not free of this recharge also i m changing by so paisa per minute of video call so, check out my complaint and solve this problem as soon as possible. My cell No is 8275430381

Respected Sir, Display is

Respected Sir, Display is showing sim card rejected,My bsnl mobile no is 8765369123 and call back no is 9335062574, Please check and inform me with A lot of thanks. Mirza Abullais Beg

pls send mobile deteil last

pls send mobile deteil last 2month
out&in call mo.no.9414000514

send me last 1 mnth recharge

send me last 1 mnth recharge history plzzz...mobile no 9433237199

PODA POOLU

PODA POOLU

All the above mentioned ways

All the above mentioned ways of approaching BSNL are not working.

Via online .. all pages lead to error at the end.

Most of the listed phone numbers do not connect ...ar reach the operator.

I have recently being trying to raise a compaint for my dead phone connection in Noida .. and there is no way you can raise/escalate a compaliaint.

no wonder BSNL is in losses
If any one knows how to raise comapint for BSNL broadband ..plz do let me know ..

my telephone dead last 2

my telephone dead last 2 month
my ph no. 02979288819,288777,288776
bsnl officer no response
my other con 09869581289

I WANT TO DISCONNECT MY

I WANT TO DISCONNECT MY CALLER TUNE (BP TUNE)ON MY PREPAID MOBILE NO.9416397652

Pl.send mobile rechage/top

Pl.send mobile rechage/top up detail of last week of mobile no-9413060973

My telephone 080 25233550 is

My telephone 080 25233550 is dead since last one week. And Tejaswita Pandey,s telephone 08025237862 is dead since last one month. We have registered the complaints but no action has been taken. This issue has been reffered to DE Indranagar in writing . An email has been sent to Mr. Upadhaya the MD of Bsnl.The local incharge M/s Nalini and lineman Ramlingam are awAre of this issue. After three weeks Mr. Ramlingam came and informed that there was problem in concealed wiring after checking it was found that there was no problem with concealed wiring. He came second time and informed our electrician that his instrument was not working properly. Today morning he had come but did not do any work to repair my phones.

Landline No: 25665270 I had

Landline No: 25665270
I had logged a SR# 16830680551 on 9th August 2012 for Landline dead and Broadband going down frequently. Issue reported in SR# 16830680551 is NOT yet resolved and i had called your Customer Care center 4 time to know the status. Everytime i got a reply saying it will be resolved and someone will call me back.

No one has called me back till now. I want the issue to be solved before 3pm on 14th August 2012. Otherwise am going to consumer forum. Give me a call @ +91-94480-77716

When i spoke to BSNL Ramamurthy Nagar Telephone Exchange contact person Mr. Venkatesh(256659000), he mentioned that he will send someone to check what is the issue. After 5 days of logging a complaint they are now only started to analyze what is the problem and they can't comment when the issue will be resolved. They will come to know only after diagnosing the issue.

My question is will it take 5 days to start diagnosing what is the issue after the complaint is logged and that to after following it up with you guys everyday.

Pathetic service from BSNL and they are thinking that they are doing a BIG FAVOUR on us. They should know that they are surviving because of customers.

good

good

good

good

Want to get details for any

Want to get details for any prepaid and postpaid number. Get calls and message details of any months or year.Charges applied and 100 % genuine report.
For more detail Contact Me +919999639708

Dr.l want to know it's ligaly

Dr.l want to know it's ligaly or illigaly n what's the charge for it?

Want to get details for any

Want to get details for any prepaid and postpaid number. Get calls and message details of any months or year.Charges applied and 100 % genuine report.
For more detail Contact Me +919999639708

BSNL company mobile's goad

BSNL company mobile's goad message close and internet open free

BSNL company mobile's goad

BSNL company mobile's goad message close and internet open free

Last week I did special

Last week I did special recharge for Rs. 135 and for which BSNL provides 400 mins talk time. However, hardly five to six minutes were only made use of and now I am unable to make calls. I am unable to get connected to the BSNL Helpline as well. Can I be guided ? Pl do reply at segis09@gmail.com. May GOD Bless. G Senthil Iyappan.

Last week I did special

Last week I did special recharge for Rs. 135 and for which BSNL provides 400 mins talk time. However, hardly five to six minutes were only made use of and now I am unable to make calls. I am unable to get connected to the BSNL Helpline as well. Can I be guided ? Pl do reply at segis09@gmail.com. May GOD Bless. G Senthil Iyappan.

i want to use mnp service, i

i want to use mnp service, i live in greater noida ,but there is no service center near . so that i can use this service because i have to sumbit my forms.
KINDLY help me as fast as u can .

stupid company with stupid

stupid company with stupid people ...applied for MNP from airtel to bsnl .. its been more than 2 weeks not yet done .. called customer service .. they are most illiterate, unprofessional people ever seen .dont know what information to ask and how to fix . plus point about bsnl.. they are as bad as everyone else like airtel ... in general indian companies sucks in providing customer service ...

I want to active the outgoing

I want to active the outgoing calls but i forgot my barring password my no is 9417278407

what about the broad band

what about the broad band booking No 8131( over sms) at alapuzha BSNL

I am having broadband

I am having broadband connection with Rs. 299 plan to my land line 08153 262969. The plan indicates broad band speed is up to 2mbps. It does not indicate what is the minimum assured speed. I am able to get max 0.16 mbps ~ 0.65 mbps at any point of time. Hence many times the net connection gets dis-connected. Please indicate the assured minimum broad band speed and to rectify the line to get at least 75% of the specified plan speed.
SRINIVASAIAH
pH: 94802 98110

(No subject)

(No subject)

please inform me unlimited

please inform me unlimited free std pack ,
to bsnl to bsnl , iam stay in pune

I have been complaining about

I have been complaining about the slow speed on my datacard. Datacard Mobile# 9482590391. Last docket# A08KT301224. Every time, the complaint gets closed with the comment "Tried calling, didn't pickup..". Well, this is a datacard, and I have been giving my mobile number separately, but looks like they just try to call the datacard once and then give up. When I filed the complaint last time, I specifically pointed out this issue, but no success yet. Request you to help out.

I need to contact details of

I need to contact details of BSNL GM of noida branch

i want new landline

i want new landline connection .................

i want call in gulf from bsnl

i want call in gulf from bsnl mobile i cant call

I want to recharge free bsnl

I want to recharge free bsnl to bsnl local voice pack frm my main balance as i ask how to do it by the customer care but unfortunately it doesn't work at all n when i asked them again they said they don't know..sch a poor services given by bsnl n sch a nonsense people working there..they don't know about anything n at last i'll take this step to complaint for my recharge..i want to know how can i have the recharge as soon as possible..plz reply

now my internet connection is

now my internet connection is disconnected i paid bill today how many days it will active.

now my internet connection is

now my internet connection is disconnected i paid bill today how many days it will active.

Please reply me

At present i am consuming

At present i am consuming 150mb broadband facility of bsnl now i want to switchover to 250mb plan. Please provide me the required facility. Details are: Landline conn. No.07552725809 CustomerID: 1000025416 A/C No. 1000267521. Customer Type :STATE GOVERNMENT Plan BBG -HOME-125-ANNUAL UserName ch7552725809 wcdr.

(No subject)

(No subject)

(No subject)

The broadband connection is

The broadband connection is not working since last 15 days, since 07-Jan-2013. Phone is working. I have raised several complaints in website as well as by calling 1504 but everytime the complaint is closed without resolving the issue.
Any higher authority please look into this. People under you are closing the complaints without resolving them.

The various docket numbers which were closed without resolving are 17839877922, 17850971145, 17860786817 and 17870653892

People here do not want to work, they are just closing the complaint without resolving to show that they are working.
Any senior official please have a look in the issue.

The broadband connection is

The broadband connection is not working since last 15 days, since 07-Jan-2013. Phone is working. I have raised several complaints in website as well as by calling 1504 but everytime the complaint is closed without resolving the issue.
Any higher authority please look into this. People under you are closing the complaints without resolving them.

The various docket numbers which were closed without resolving are 17839877922, 17850971145, 17860786817 and 17870653892

People here do not want to work, they are just closing the complaint without resolving to show that they are working.
Any senior official please have a look in the issue.

I have surrendered my BSNL

I have surrendered my BSNL phone connection on Month of OCT 2012 and i am no more using phone.

Customer Id 4020948326
Account Number 9034809563
Phone Number: 22282072

But still some how i am getting bills and this is quite confusing
could you please check and stop this from your side

Regards
Vignesh.S

respected sir i have paid a

respected sir i have paid a landline bill on bsn portal account on 13-jan-2013 my landline no:0186-2229449 and bill no 10214330220002 threw netbanking hdfc the status was succedd but few many days are passed they are not clear on my bsnl account plz updation of this regarding. i hope you may take action quick the last last date of bill is 29-jan the are not clear payment bsnl department disconnected my landline phone

I have recharged my BSNL

I have recharged my BSNL number 8902791768 with Rs.574/- since 30/01/2013 and got the activation message immediately but still it is not working. It has already been 4 days. when calling customer care they are avoiding to solve it replying "we can't find the problem or server is down or It may take 4 weeks to solve etc." this BSNL to BSNL free (Rs 574/-) offer is real or just a freak trick to get money from customers. I want to file a case against BSNL. kindly guide

hi i have change my city so i

hi i have change my city so i m lost my bsnl brodbnd connection i want to trasfer my connection its possibel pls call how 9009365872

I have complained regarding

I have complained regarding the call drop problem(Without receiving call bill has been charged since last two months to calling person) vide A 091401219 dtd 09 Jan 2013 yet not solved(dt. 08.02.1213)I have so many time approached on mobile to c.c.Executive and every time he has giving assurance me prob will solve soon it is server problem. I have visited nearest BSNL outlet/ office they have suggested me to change the existing SIM then I have changed same but problem is still unsolved up today.C.C Ex suggested me to contact Nodal officer and gave cell No.but said person said I am not ur related person u have given wrong number , Now the CCex. is not taking my call by seeing the my number, many time have replied by sms " dissatisfied" but these peoples are not bothering.
My Cell No 9420426940. I am residing in Pune City Maharashtra. what can I do? please suggest if any alternatives.

Now CC Executives are sending

Now CC Executives are sending New massages " ur request is not in correct format please send correct format" then complained No conveyed to me are A 091401219 what is this ?

please connect to the

please connect to the operators dnt irritate the customers please pleassssssssssssssssssssssssssssssssssssse pleeeeeeeeeeeeeeeeaaaaaaaaaaaaaassssssssse connect to them instead of repeating the sameeeee

My complain for MNP in bsnl

My complain for MNP in bsnl from other carriers.

But mera complain koi nahi

But mera complain koi nahi sun raha hai.

I Need all circular copy for

I Need all circular copy for 20% discount for broadband to central & state Government employees.

dear sir my no is 7579256904

dear sir my no is 7579256904 is close it is uttra khand (kothadar) no now i am in delhi how to open my service please reply

Please provide the BSNL A/c

Please provide the BSNL A/c No. for the postpaid Mobile No.= 9415903009. So that i can found last three duplicate bills(on line) for submiting my full remained bill.

Contact No.-9839461757 & 9415903073

My mobile no. is 9403185809.

My mobile no. is 9403185809. Fame game pack is loaded on this mobile without my request and Rs. 5/5days are being deducted for 3 times even I send STOP SMS to 155223. No congnigance taken even when i visted BSNL office at Nal stop, Pune. I request to stop/Deactivate the service and reverse the amount already deducted.

Dr,Sir/Madam,l'm a landline

Dr,Sir/Madam,l'm a landline user of Sekendra Tele.Exchange my tele. No.is 03483-265388 but,from last few of months my tele.bill not reach to me but,l want to know why?
Hasibul Biswas
9732531951

sir/madam i did recharge.i

sir/madam
i did recharge.i got balance but my main balance is not showing pls tel me wats the prodlem r pls send my money back. my num 9491771667

My telephone 0231 2638338 (R.

My telephone 0231 2638338 (R. K. Nagar, Kolhapur) is dead since last 10 days. I have registered a complaint through phone 0231 2638100 for 3 times. But no one is turned up.So i personally visited the Custom care office here in R K Nagar Kolhapur.
So u r requested to look in to the matter and do the needful in this case.
Y S Yadav.

Dear BSNL Broadband

Dear BSNL Broadband office,

I am retired government employee and I do have internet facility at home. We had asked for a broadband change on 28th february 2013. Our phone No. is 0278-2564621.

We had visited online registration with an intention to alter our plan from "BBG FN COMBO 600" to "BB Home Combo ULD 950". Phoned No. 2520000, and asked to get the plan changed. We nursed great expection when we started this procedure. We had requested for plan unlimited 900, but we were told that the plan 900 unlimited is now plan 950, as it gives a speed of 4 mbps. Plan 900 new unlimited gives a speed of only 2 mbps. We agreed to set our broadband to new plan 950 hoping we will get a better speed. The executive agreed. We had also asked when would the new plan come into effect.

We called up the next evening on 1st March 2013, we were told that the plan is not yet implemented on our connection. .We okayed it and subsequently we had called up the next day and got the answer the plan is not yet implemented and we were asked to phone at 2421200 which we did and we were told that it cannot be done via internet and need to go personally to the Panwadi BSNL office at Bhavnagar to do it.

The next day we felt that it was better to stick to the old plan and not to shift to new plan as advised by many of our friends who were not happy in spite of this Rs 950 scheme asl the speed of BSNL broadband continued to be distressing and appalling. We then decided to be with our old plan and registered on the internet at the website -- http://210.212.169.201/erp/bbplan.php# for a reversion to the old plan. That afternoon ,we got a call from No. 2421200, asking us which plan we wanted. We said which plan was in place for my connection at present and he told us that our plan was at "BBG FN COMBO 600" and promptly we asked him to continue with that plan only and not to shift to the earlier mentioned change that we had requested.

He promised it will be done. Then we wanted to confirm whether that had been done and decided call up No. 2520000 for assistance and we were told that it is still on plan 600 only.
Later on, we wanted to confirm what is happening, as we had started getting a pathetically slow speed in my broadband usage. We felt apparently a new plan has been implemented which prompted to call broadband customer care No. 2424242. They told that the billing dept. has not activated our plan of Rs. 900- (we had asked for plan 950, while the officer who had activated our plan inadvertently effected plan 900 and has activated that plan.Still the executive at phone No 2424242 told us that he would talk to the officer at his phone No. 2421200, and ask him to revert the plan and it was possible to adjust as the billing had not been set to the new plan. Then within 15 min , we get a call from Sardarnagar Echange that our plan now is of Rs. 900/- unlimited which is irreversible.

BSNL seems to be suffering from lack of coordination as my experience above is an indication. Single window system would have tackled all these customer grievances efficiently but the lack of it damages reputation of BSNL and invariably customer pays for it dearly. The state of BSNL’s customer care, the less said the better. The miserable coordination with BSNL’s various offices situated at several places and also between the different customer care executives is truly sending an adverse message to the customer. Even if it was set to new plan, we had demanded for plan 950 giving me more speed, but the officer attending my call at customer care phone No. 2520000 persists to his line of thinking and sets it to 900!

We must focus on the voice of the customer -- we must do what the customers like. The average dissatisfied customer will tell ten to fifteen people about bad service. The average satisfied customer will tell two to three people about exceptional service - Ford Foundation

Truly we are fed up and you will be doing a great blessing to us if you could finally set our plan of Braodband back to "BBG FN COMBO 600". I do feel with the way things are at BSNL end, one needs to be contended with what we have and should not seek any new plans.

Thaning you and hoping to receive your expedious action.

Yours faithfully,

P. Balakrishnan
170, Geetanagar
P O Akwada, Ghogha Road
Bhavnagar 364 002

6 March 2013

i have a new Broadband

i have a new Broadband Connection I fill a connection form I told BSNL employee For Unlimties Plan But he fill combo pack. My monthly bill is 4693. complaint many BSNL Officers but no body solve my problem

My Telephone No is

My Telephone No is 07152660033.i have a new Broadband Connection when I fill a connection form I told BSNL employee For Unlimties Plan But he fill combo pack. My monthly bill is 4693. complaint many BSNL Officers but no body solve my problem

My Telephone No is

My Telephone No is 01752660033.i have a new Broadband Connection when I fill a connection form I told BSNL employee For Unlimties Plan But he fill combo pack. My monthly bill is 4693. complaint many BSNL Officers but no body solve my problem

I have surrenderd phone no

I have surrenderd phone no 01612550404.my wireline account no is 1020263090.got bill amounting Rs.1813.97.Please adjust the bill from my security and send the balance.Thanks

mane apne landline ki

mane apne landline ki compland ki tha jo ab tak thik nahi kiya .mera compland no.1012566671.

last 2weeks customer care

last 2weeks customer care number not properly working.. Amar mobile theke "E" symbol ta jachhe na,jeta sudhu net connect ar somoy thakar katha..eta alltime thakche and balane minus hochhe..plz resolve it.. My number 9474423587 another contact number 9681281674

custmer care a ph jachhe na.

custmer care a ph jachhe na. 9474423587

i request for my portal id

i request for my portal id and password,
so that i can check my internet usage,
i request kindly mail me my id and password.
my number:0671-2586956
my e-mail id: pbisoi26@gmail.com

Respected Sir, i have a BSNL

Respected Sir, i have a BSNL prepaid connection but it can't access the balance inquiry & incoming & outgoing is not proceeds , i have a Rs 24/- balance in my account . So i'm request to you please solved the this matter, Thanking you

i have change ring back

i have change ring back tune and it is not happening

(No subject)

hii sir, i am unable to

hii sir,

i am unable to contact BSNL Customer care.The number they have provided is not responding,they are just making fool to their customer.Since they belong to govt. organization so they dont care about their customer.

I bought a new sim and it has

I bought a new sim and it has to charge 60p per min but i charged 1.43rs per min what i will do please solve my problem soon please

I also not able to contact

I also not able to contact with customer care it is no responding

Incoming/Outgoing calls

Incoming/Outgoing calls barred & BSNL Signal tower locked while I'm out of Jharkhand

I have raise complain on BSNL

I have raise complain on BSNL site complain number 1013223372, after 3 days complain is move to resolve state online, but no action is taken by BSNL persons, they even don't try to visit my shop to check problem. Really Government office are very bad, any contact number available where i can contact concern person dont tell me these toll free number 1504 or 1800-345-1504. no one is picking these numbers, really feed up of this BSNL connection.

My mother is a 85 years lady

My mother is a 85 years lady and she now usage one sim in her mobile bearing number-8961523048 the said mobile number is T-24 and very costly for call cost and we wish to change it portal in BSNL prepaid can it possible ? through online please confirm us both two mobile/and e-mail id another my mobile can be also useful for the event of portal changing my mobile N09434459989

hello i am from aklera

hello i am from aklera rajasthan there is nothing staff in bsnl office i went there for port my sim but no one can apologize kindly request to u please see my matter

DEAR SIR WHAT IS THE

DEAR SIR WHAT IS THE PROCEDURE TO GET THE CALL HISTORY OF MY PREPAID MOBILE NUMBER.

Sir i want my prepaid sim

Sir i want my prepaid sim convort to post paid so pls help me and no bsnl office in our area.my No 9483794854

sir my card did not working

sir my card did not working

The approach of bsnl officers

The approach of bsnl officers at madhavaram,chennai exchange is very worst and the problem of my area broadband cable problem has been unrectified for the past 2 months'No correct info is being given for the problem by the area incharge also.So i am disconnecting my connection as said by the a.e.this is why the bsnl is losing most of its valuable customers'

Sir, I am having prepaid

Sir, I am having prepaid number 9402643236 in the name of CNGupta since so many years. On 20 Jun 2013, my number was special recharged for Rs. 574 towards unlimited call on bsnl. But I could observe on 27 jun that my own account's balance become zero and stopped to work. Again I TOP up and made call on bsnl but normal amount is deducted where as it should be free. As on today it could no be for unimited free for service Rs 574 charged. No customer care phone working and I am feelin uneasy. Please rectify and allow my number to get the scheme operated. Thanking you sir. Yours faithfully CN Gupta

My landline phone number is

My landline phone number is 23395203 (bangalore). I am not able to use the phone when the broadband is ON. Have lodged many complaints but is not being solved (they close the complaints without solving the problem)

which system closing in 2

which system closing in 2 days in bsnl company

Please tell me the method to

Please tell me the method to block a particular number in bsnl landline phone ....

my online

my online recharge(9429138993) not done from paytm but my balance was cut from my a/c. plz do needful.

Respctd sir, my sim card is

Respctd sir, my sim card is barred..

sir i m sanjeev

sir
i m sanjeev kumar
village- nithari
post-kawal
muzaffarnagar (up)
sir je mera mobil no -7351166431 hi is no ko mane date-08.08.2013 ko bsnl office muzaffarnagar me port ka aaveden keya tha
09.08.2013 ko mera varifecan bhe ho gya tha our mujko call ke dwara bolagya the ki 24hor me aap ka no chal jayega
sir aaj mujko 8days ho gye hi our mera no abhi bhe nahi chala hi jisse mujko bhut hi prasane horahi hi
sir aap uchit karavahi kreee
thanks sir

I approached BSNL Office,

I approached BSNL Office, Statue, Trivandrum, Kerala for a prepaid connection in the name of my wife with all relevant details like address proof, id proof etc. But I am sent back on the reason that the applicant should be there at the time of application. The application shows the provision of Authorised Signatory also. Sir, may I know is it necessary the presence of customer while taking a prepaid connection though the relevant papers are produced?

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